Due to high insurance premiums, employers nowadays are providing health insurance policies to their employees with higher deductibles, more co-insurance, larger co-pays and many services that are just plain not covered. This leaves more patients with balances that need to be paid to your practice. eMedRCM includes billing patients for these balances.
We generate easy to understand patient statements weekly on a 30-day cycle. This creates a continuous flow of revenue. Patients send payment directly to your practice. We do not touch your money. Our direct phone number appears on the statement so that patients will call eMedRCM directly with all of their billing questions and concerns – no more time-consuming phone calls for your practice. We provide your patients with the best possible customer service to answer their questions, interpret their EOBs, and work with their insurance companies to get their claims resolved.
eMedRCM is not a collection agency but we make every effort to collect your money. We try to help your patients pay their bills. We will send out three patient statements, a demand letter and follow-up with phone calls. Based on your criteria, we will work with patients to set up payment plans if needed and monitor these payments. If the patient balance remains outstanding after these efforts, we recommend that the account be turned over to a collection agency or an attorney for collections upon your approval.
It’s one of the most dreaded jobs at any practice – the need to ask for money from your patients. It is also one of the most important parts of a successful practice. Without timely payments, you simply can’t keep your practice going. And non-payment is a big problem. Fortunately, there are a few things you can do to ease the pain of the patient payment process and improve the chance of getting paid.
Patients are often confused about what they are being billed for. To be exact—74 percent of patients say they are confused by their bill! This is one of the key reasons they do not pay. They decide to simply ignore what they do not understand. Being able to accurately and consistently communicate with your patients about their bill greatly reduces the chance that they will ignore a bill. Effective communication includes everything from simplifying your collection materials to communicating in the ways that patients are most likely to engage with. This may be through email, a patient portal, or even a text message.
eMedRCM offers you complete patient billing. While we are translating your medical records, we will also mail statements, collect dues, and answer patient questions. Your patients can expect to have a direct line of communication with us to help them with any of their billing needs. Because we will oversee the billing cycle and revenue cycle management, it decreases the manpower your facility would require otherwise. Your staff’s priority should only be patient care centered. Your staff is already engulfed with caring for patients, charting, and treatment plans. Your time is valuable, and so are your patients. Your patients recognize these qualities and appreciate it.
You want to provide excellent customer service. However, this can be challenging when your team is bogged down by both new patients and billing inquiries. While you are trying to care for new patients, your front office is always having to answer billing questions for former patients. This can make it challenging to provide quality customer service to new patients. Outsourcing is a way to ensure that your team is available to assist new patients. With our help, you can improve patient satisfaction and patient flow. Inside your clinic and during the billing process, your patients will have uninterrupted courteous, professional assistance.
Our team is highly knowledgeable and incredibly patient. The patients who communicate with us are always treated with exceptional customer service. Because we are an extension of YOUR staff, and YOUR representatives, it matters to us how your patients are cared for when it comes to patient billing.
We do more than just billing – We transform the revenue cycle with solutions that streamline the patient experience, drive operational efficiency and improve financial performance.